WIDERRUF Weihnachten

 

If you are a consumer under Sec. 13 of the German Civil Code (BGB) you are entitled to return purchased items in accordance with the following cancellation policy:

 

§ 1 Statutory Cancellation Right

CANCELLATION POLICY

You may cancel your contract of purchase within 14 days without having to state reasons. 
The cancellation period is 14 days from the day on which you or an assigned third party, who may not be the carrier/courier, took the relevant goods into your/their possession. 
To administer your right to cancel your contract of purchase, you have to notify us, PRETTYPROPS UG (haftungsbeschränkt), Mozartring 16, 12355 Berlin, Germany, hello@studiolietz.com, Phone +49 173 4238436, by sending us an explicit declaration stating that you are cancelling your contract of purchase (for example: by sending us a letter in the mail or an email). You may use the cancellation template that is included in the email you are receiving this cancellation policy advisory with; however, it is not mandatory to use such template. 

It will suffice to send us your notification of cancellation within the given cancellation period in order for the 14-day cancellation period to be granted. 

CONSEQUENCES

If you cancel your contract of purchase, we are obligated to refund all payments that we have received from you, including shipping costs (excluding additional shipping costs that result from choosing a different shipping option, other than the regular standard shipping option that we offer) immediately and within 14 days at most, effective the day that we receive your notification of cancellation. 
The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. You will not be charged any fees for the reimbursement. 
We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever occurs first. 
The items have to be sent back or handed over to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of your purchase contract. The deadline is met if the goods are sent back prior to expiration of the fourteen day period. All direct return shipment costs are at our expense. 
You shall compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible examination of the condition of the item, its characteristics and functionality. 

REASONS TO TERMINATE THE CANCELLATION POLICY

The cancellation policy is only in place if the product bought hasn't been customised or altered.  

End of advisory.

CANCELLATION TEMPLATE

You can download the cancellation template here. We will also send you the cancellation template with the order confirmation.

 

§ 2 Voluntary Return Right

1. Regardless of your statutory cancellation right, STUDIO LIETZ offers you the following voluntary right of return:

All items purchased at studiolietz.com in December 2020 can be returned to STUDIO LIETZ until 31 December 2020, unless you can return items beyond that date under your statutory cancellation right as set out in section 3. The voluntary right of return only applies to unused, unwashed and defect-free items. Any loss of value due to usage, washing or causing other traces of use will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without reimbursement of the purchase price.

2. To administer your voluntary return right, you have to notify us, PRETTYPROPS UG (haftungsbeschränkt), Mozartring 16, 12355 Berlin, Germany, hello@studiolietz.com, Phone +49 173 4238436, by sending us an explicit declaration stating that you are cancelling your contract of purchase (for example: by sending us a letter in the mail or an email).

3. The items have to be sent back or handed over to us immediately and no later than seven days after the date on which you have notified us of the cancellation of your purchase contract. The deadline is met if the goods are sent back prior to expiration of the seven day period. 

4. All return shipments will be at our expense and your risk. Returns have to be sent to PRETTYPROPS UG (haftungsbeschränkt), Mozartring 16, 12355 Berlin, Germany.

5. In case of a return, the refund will be made in your original form of payment.  Potential losses due to currency fluctuations will not be refunded.

6. If you have questions regarding our returns policy, please contact us:

email: hello@studiolietz.com
Phone: +49 173 4238436

This voluntary right of return does not limit your legal rights nor does it limit your cancellation right as set out above.

 

CANCELLATION TEMPLATE

You can download the cancellation template here. We will also send you the cancellation template with the order confirmation.